Shipping and delivery

Shipping Cost

The cost of "express" delivery is €12, including VAT. The shipping costs are fixed and independent of the distance, weight, or number of packages. For its deliveries, MayDayStore uses TNT Express as the courier service.

Delivery Times

The delivery times for ordered goods vary depending on the customer's order (e.g., if the item is available) and the chosen delivery method. The indicated delivery times begin from the moment payment is received; they are purely indicative and are not in any way binding for MayDayStore. Generally, MayDayStore delivers within 5 days from the receipt of payment. Please note: Shipping time calculations consider orders received by MayDayStore by 10:00 AM on business days (Monday to Friday). Weekends (Saturday and Sunday) are not included in the shipping time calculation.

MayDayStore reserves the right to carry out appropriate checks to prevent online fraud and ensure the validity of transactions. Therefore, orders confirmed and paid for using electronic means such as credit cards, PayPal, and Postepay may be subject to verification with the issuing institution and will only be processed after the transaction is confirmed as valid following such checks. MayDayStore shall not be held responsible for delays caused by these verifications, which are conducted in the interest of the legitimate payment method holder.

Receiving Goods

Upon delivery of the goods, the customer must check: - That the number of packages delivered corresponds to what is indicated on the shipping document. - That the packaging is intact and has not been tampered with, including the sealing tape. In case of tampering and/or damage, the customer must immediately contest the shipment and/or delivery by writing “RESERVATION FOR INSPECTION OF GOODS DUE TO…” (indicate the reason) on the delivery document provided by the courier. The customer must then report any damages within 7 (seven) days of receiving the goods.

Tracking Shipments

To check the status of your shipment, once logged in, you can access the "My Account" page in the "My Orders" section.